Terms of Service

1. Acceptance of Terms

By accessing and using Narraitica (“the Service”), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Service

Narraitica is an AI-powered platform that creates personalized storybooks by:

• Generating custom story content based on user inputs
• Creating character illustrations using AI technology
• Processing uploaded photos to create stylized character representations
• Producing digital and printable storybook formats

3. User Accounts and Registration

3.1 Account Creation

• You must provide accurate and complete information when creating an account
• You are responsible for maintaining the confidentiality of your account credentials
• You must be at least 18 years old to create an account
• One person or entity may not maintain more than one account

3.2 Parental Consent

When creating content involving children under 13, you confirm that:

• You are the parent or legal guardian of the child
• You have obtained all necessary consents for photo processing
• You understand and agree to our photo retention and deletion policies

4. Acceptable Use Policy

4.1 Permitted Uses

• Creating personalized storybooks for personal, family, or educational use
• Uploading photos of yourself, your children, or individuals with proper consent
• Sharing created content within your family or educational setting

4.2 Prohibited Uses

5. Photo Upload Guidelines and Consent

5.1 Consent Requirements

By uploading photos, you confirm that:

• You own the rights to the uploaded photos or have explicit permission
• You consent to AI processing for character generation purposes
• You understand our photo retention and deletion policies
• For children's photos, you are the parent/guardian or have parental consent

6. Intellectual Property Rights

6.1 Your Content

• You retain ownership of photos and personal information you provide
• You grant us a limited license to process your content for service delivery
• Generated storybooks are for your personal use and enjoyment

6.2 Our Technology

• Narraitica platform, AI models, and technology remain our property
• You may not copy, modify, or distribute our proprietary technology
• Generated content uses our artistic styles and AI processing

7. Payment and Billing

7.1 Service Model and Pricing

• Our service uses a transparent cost-tracking model based on actual AI service usage
• Pricing reflects the cost of AI processing, image generation, and story creation
• All prices are in USD unless otherwise specified
• Current pricing is displayed during the creation process and may change with notice
• Taxes may apply based on your location

7.2 Billing and Charges

• Charges are based on actual service usage and AI processing costs
• You will be informed of costs before completing story generation
• Payment is processed securely through trusted payment providers
• Billing information is stored securely and used only for transaction processing

7.3 Refunds and Disputes

• Refunds are available within 30 days for technical issues or service failures
• Successfully generated and delivered storybooks are generally not eligible for refunds
• Billing disputes will be investigated and resolved fairly
• Technical issues preventing service delivery will be resolved or refunded at our discretion

8. Cost Tracking and Usage Monitoring

8.1 Service Cost Tracking

To provide transparent and efficient service, we monitor and track:

• AI service costs for story generation, image creation, and character processing
• Usage analytics to optimize performance and resource allocation
• Dashboard activity and feature utilization
• System performance metrics and processing times

8.2 Usage Data Purpose

• This data is used solely for service improvement and cost management
• Usage information helps us provide better functionality and user experience
• Cost tracking ensures fair and transparent pricing
• Performance data helps us maintain service quality and reliability

9. Service Availability and Limitations

9.1 Service Availability

• We strive for 99.9% uptime but cannot guarantee uninterrupted service
• Maintenance windows will be announced in advance when possible
• AI processing times may vary based on system load
• Dashboard and profile features are available 24/7 with your account

9.2 Technical Limitations

• File size limits apply to uploaded photos (10MB maximum)
• Supported formats: JPG, PNG, GIF, WebP
• Generation attempts may be limited to ensure optimal quality and performance
• Story content and generated images are subject to storage limitations

9.3 Dashboard and Profile Features

• Access to your story library and creation history
• Profile management and account settings
• Usage tracking and service analytics
• PDF download and story sharing capabilities

10. Third-Party Services and Integrations

10.1 Database and Authentication Services

We use Supabase for secure database management and user authentication. This includes:

• User account creation and authentication
• Secure storage of user profiles and story data
• Session management and security
• Data backup and recovery services

10.2 AI Processing Services

• OpenAI services for story generation and image creation
• AI-powered character generation and style transfer
• Natural language processing for story content
• Image processing and enhancement capabilities

10.3 Data Protection Guarantees

11. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy for detailed information about:

• How we collect, use, and protect your personal information
• Photo processing and retention policies
• Children's privacy protections (COPPA compliance)
• Your rights regarding your personal data

12. Disclaimers and Limitation of Liability

13. Termination

13.1 Termination by You

• You may terminate your account at any time
• Contact support@narraitica.in to request account deletion
• Your data will be deleted according to our retention policies

13.2 Termination by Us

• We may terminate accounts that violate these terms
• We will provide notice when possible before termination
• Refunds for unused services may be provided at our discretion

14. Changes to Terms

We reserve the right to modify these terms at any time. Material changes will be communicated via email or prominent notice on our website. Continued use of the service after changes constitutes acceptance of the new terms.

15. Governing Law and Disputes

These terms are governed by the laws of India. Any disputes will be resolved through:

• Good faith negotiation as the first step
• Binding arbitration if negotiation fails
• Courts of competent jurisdiction in India for any remaining matters

16. Contact Information

For questions about these Terms of Service, please contact us: